Returns & Refund Policy
Due to the perishable nature of our gooey butter cakes, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to resolve any issues with your sweet treats.
Inspect Your Cake
Upon arrival, please immediately inspect your packaging and cake for any signs of damage or shipping errors.
Capture a Photo
If there is an issue, take a clear photograph of the product and the shipping label to help us process your claim.
Contact Our Team
Email our customer service department with your order number and photos within 24 hours of receiving the package.
Resolution Process
Our team will review your request and issue a replacement cake or a full refund to your original payment method if applicable.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing